Delivery Operations Supervisor

Published date Posted on Indeed on Jan 10, 2022 (15 d ago)

We are looking for a people-focused leader and experienced operations specialist to lead our delivery operations. We are building and scaling new ways to delight our customers, scaling our hyper-growth business.

What You Will Do :

  • Lead: lead, build & retain a high-performing team of Operations Associates. As a leader, you are a culture carrier. The tone starts with you.
  • Own: From first principles, you will oversee the day-to-day operations of all across the US for Arbor Home, ensuring all delivery processes run smoothly, efficiently, and safely.
  • Strategize: by designing, building and executing process improvement projects to drive operational efficiencies and employee experience
  • Delight customers: Work cross-functionally with all team members to ensure you offer customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.

About You:

  • You solve problems from the first principles. You're excited to solve problems in innovative ways, and you resist this is how it always been done thinking
  • You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous startup environments
  • You're analytical. You let data win arguments. You are a data-first problem solver with excellent Excel/data analysis skills.
  • You're relentless. You do what it takes to win, no matter what
  • You're a proven leader. You have led & managed teams in the past.
  • You act like an owner. You do what it takes to support a 24/7 business across multiple shifts.
  • You have a 4 year college degree
  • You have 3+ years experience: In Operations, Consulting, Strategy or related field Bonus Points
  • You have experience starting or scaling a successful startup.
  • You have a demonstrated interest in logistics, on-demand services, and marketplaces.
  • You have operational experience in logistics and/or warehousing
  • You have built and trained high performing teams
  • You have familiarity with SQL

Why Youll Love Working at Arbor Home

  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
  • We are learning - Were not afraid to dig in and uncover the truth, even if its scary or inconvenient. Everyone here is continually learning on the job, no matter if weve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies.
  • We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all Arbor - The magic of Arbor Home is our people, together making our inspiring goals attainable and driving us to greater heights.
  • We offer great compensation packages and comprehensive benefits.

About Arbor Home:

Arbor is a Home Improvements Technology Startup.

The 21st Century Way To Shop For Your Home. We're the future of home improvement shopping. Arbor is the only company that combines software and artificial intelligence with human insight to power an industry that touches all of us.

We challenge every part of home improvement shopping in the existing market because we believe a better online shopping experience will lead to a better life.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Schedule:

  • On call

Supplemental Pay:

  • Bonus pay

Experience:

  • Live Delivery Operations: 1 year (Required)

Work Location: Remote


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