Business Process Analyst III

Published date Posted on Indeed on Jan 10, 2022 (13 d ago)

Job Summary

Conducts quantitative and qualitative data analysis to identify opportunities for improvement that supports strategic goals and meet the functional need of the business unit; develops success measurement metrics and participates in root cause analysis to recommend quality/service enhancements to improve productivity for the business units; uses knowledge of processes and partnership with project team to effectively address the customer’s needs and initiates timely action to meet them; identifies process bottlenecks and ensures that initiatives are integrated within time, budget, and resource constraints


Principal Duties & Responsibilities

  • Supports process improvement initiatives or projects; analyzes current business operations and recommends future state process maps to align with long-term business goals; builds performance reporting by identifying success measures and effective data sources; analyzes data to understand current state and results from process improvements; maps current business processes to provide a foundation for defining business activities with minimal guidance
  • Assists with conducting preliminary assessments of business unit needs supporting the business objectives and goals; conducts data analysis on large data sets to identify historical trends and provide business leaders with actionable insight in process improvement opportunities; recommends development and implementation options to ensure that projects support strategic goals and meet the functional need of the business unit; ensures that initiatives are integrated smoothly into the environment within time, budget, and resource constraints; manages business unit expectations of initiatives and projects
  • Develops tools and creates macros that help automate repetitive or manual tasks; creates specific reporting tools/methods to capture and track critical success factors/business goals on all projects before project implementation; provides/discusses analysis of those reports to management concerning key metrics to include recommendations on how to implement suggested procedural improvements; provides input from the perspective of cross-departmental functions
  • Partners with business consultants, project managers, and contractors with system/process reviews and documentation; attends all assigned project meetings to ensure appropriate capturing and communication of requirements/decisions and progress; ensures that process flows, business rules, and project discussions/decisions are documented and communicated to key business units and other affected departments; assists with vendor selection to support implementation of new processes
  • Develops, writes and communicates accurate project deliverables, including but not limited to project charters, work breakdown structure, quantitative impact of process change, use case scenarios, communication plans, risk mitigation plans, quality plans, issues/concerns logs, project checklists, process models, implementation plans, transition plans, and other models or outputs derived from Six Sigma/Lean tools and customer discussions; ensures that appropriate analysis is applied to business unit issues in an effort to provide the best resolution and to satisfy our internal and external customers
  • Maintains and keeps all records related to projects, such as scope change control documentation, cost change control documentation, transition plans, and revised requirement and process flow documents; works with project manager to notify and involve mandatory department personnel in all projects, such as Internal Audit, Financial Control, and Privacy Departments
  • Some travel required
  • Performs other duties as assigned

    Professional - Education & Experience
    Bachelor's Degree In a related field, Four years of related work experience in an analyst role performing business analysis, developing business requirements, using analysis techniques, writing technical and/or online documentation for end-users, or an equivalent combination of education and experience.

    Lean or Six Sigma certification or equivalent (Preferred)

    Experience in the insurance industry (Preferred)

    Job Knowledge & Skills
  • An understanding of business operations, requirements processes, business modeling concepts, and software development methodologies
  • Knowledge of the principles, techniques, and methodology of project management, quality management, and change management


  • Excellent presentation, oral, written, and interpersonal communication and team facilitation skills to effectively interact and negotiate with senior management, internal and external customers, and persuade, market, and sell new ideas; ability to synthesize and decide best communication approaches for technical issues and information
  • Strong analytical skills to interpret and adapt known methods, system procedures, or operating concepts to new situations
  • Ability to adapt to a dynamic, rapidly changing business and technical environment
  • Ability to work well with people from many different disciplines with varying degrees of technical experience
  • Ability to participate on multiple teams at one time, while maintaining a high level of customer service and focus on commitments
  • Ability to document systematic and manual operations procedures in both technical and user friendly language
  • Ability to apply statistical and other research methods into systems issues and product as required
  • Proven ability to review complex data and derive summary conclusions
  • Ability to work efficiently under conditions of multiple deadlines and changing priorities to produce a large volume of high quality material with meticulous attention to detail
  • Advanced Microsoft Excel, Word, PowerPoint and Visio
  • Intermediate Livelink
  • Proficient in Business Processes
  • Proficient in Business Case Preparation
  • Proficient in Business Cost Benefit Analysis
  • Proficient in Business Definition Requirements
  • Proficient in VBA script
  • Proficient in Business Objects
  • Proficient in SQL

    Competencies
  • Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments


  • Communicating Effectively
    - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener


  • Pursuing Self-Development
    - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities


  • Serving Customers
    - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages


  • Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial


  • Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals


  • Working with Diverse Populations
    - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds


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