Customer Information System Analyst

Published date Posted on Indeed on Jan 13, 2022 (12 d ago)

Customer Information System Analyst
Harris ERP - Remote

As a Customer Information Analyst, you will handle complex questions, research customer issues, implement software, document resolutions and close out client issues. Submit bug fixes with proper documentation. You will also contribute to a knowledge base, create and update client documentation.

What we are looking for:

  • A commitment to excellent customer service
  • Utility Billing experience
  • Project management experience
  • Great listening skills
  • Excellent written and verbal communications skills
  • Demonstrated ability to manage projects and complete work on deadlines
  • Strong technical skills and the ability to learn software
  • Ability to establish priorities, work independently, and make sound judgments
  • Ability to explain policies
  • Ability to train client on software
  • Analytical approach to deliver outstanding support and service
  • Create and update software documentation
  • Recognize sales opportunity
  • Escalate customer dissatisfaction with managerial team
  • Effective time management skills

Required Qualifications:

  • Strong utility billing experience
  • Project Management experience
  • Familiarity with SQL queries
  • Proficiency with basic accounting principals
  • Willingness to learn
  • Willing to travel up to 25%

AAP/EEO Statement

Harris Computer is an EEO/AA/Disability/Vets Employer.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reference ID: R0014345

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Experience:

  • SQL: 2 years (Preferred)
  • project management: 2 years (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Remotely:

  • Yes

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