Sr. Product Manager, ServiceNow

Published date Posted on Indeed on Jan 13, 2022 (12 d ago)

The Senior Product Manager is a leader on the Business Operations team leveraging both technical and people skills to execute on application roadmap(s) and develop teams and processes. The Senior Product Manager works in conjunction with divisional leaders to understand long term business needs and align application development accordingly. Leveraging superior business analyst skills, the Senior Product Manager gathers requirements, prioritizes initiatives, and communicates effectively across the organization. Balancing strategic efforts with the tactical needs to increase application efficiency and adoption, the Senior Product Manager plans SDLC sprints to drive both initiatives forward. With a focus on resource development, the Senior Product Manager is responsible for direct supervision of select staff as well as informal coaching for any coworker as needed.

Primary Position Tasks:

  • Act as the primary business point of contact for one or multiple applications
  • Build product roadmap leveraging market/product knowledge and business priorities
  • Scope proposed system modifications for level of effort and return on investment
  • Oversee the work of analysts and developers to ensure releases into product meet the business needs and advance the product roadmap
  • Direct management of select Business Operations staff with a focus on developing resources and processes
  • Be highly responsive and flexible in a multi-project, fast-paced environment
  • Other business duties as assigned

Minimum Education/Certification/Experience Requirements:

  • BS or BA in Business, Computer Science, or related field
  • 7-10 years of experience working in Business Operations or Applications
  • Knowledge of standard software development lifecycle

Preferred Education/Certification/Experience:

  • Knowledge in Microsoft Dynamics NAV and CRM, ServiceNow, SQL
  • Master’s degree in business or related field
  • Relevant professional certification for industry or specific application(s)

Essential Elements :

This position is an office position that requires sitting at a desk for multiple hours throughout the work day.

This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

Special Requirements:
Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here . If you are ready to join a growing company, please submit your resume and cover letter (optional).


Red River is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

COVID Vaccination: Prospective and/or new employees will be required to comply with Red River's COVID vaccination policy (which includes being fully vaccinated to enter a Red River office or attend a Red River event) and, if applicable to the position, government vaccination mandates. Where required, Red River employees must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to applicable vaccination requirements and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more stringent, will take precedence over Red River's vaccination policy. Applicants in need of an exemption due to a sincerely held belief or disability should contact

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

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