Published date Posted on Indeed on Jan 14, 2022 (9 d ago)


Assist and participate in sprint planning, researching production problems to resolution, documenting functional requirements including problem corrections and enhancements, and usability testing. Act as liaison between business teams and developers to successfully implement system changes. Continuously look for areas of improvement and make recommendations to management.

This position has a focus on our Policy Administration’s Billing/Receivable system and the person in this role will be expected to act as the SME for this system.


  • Responsible for the user experience on our Policy Administration Billing System, including defining requirements, documenting use cases and user stories, communicating changes to development teams, testing changes, and coordinating implementation into production environment.
  • Troubleshoot issues, which sometimes involves manually calculating premium, installment amounts, and equity date due according to our UW manual to determine where the system is failing.
  • Strive to provide an impeccable Customer Experience for both internal and external customers with prompt, clear, and concise communications and continuously evaluating processes and systems for improvements.
  • Work closely with our Finance/Accounting, Customer Service, and Underwriting teams to implement requested and approved system changes. Identify scope, gather and document detailed requirements, create use cases and user stories and obtain sign-off.
  • Write and execute test plans and test scripts, including testing the solution, recording and tracking of technical issues, and implementing any needed changes.
  • Facilitate meetings between the Company and development teams
  • Act as liaison between the Company and our vendors’ software development teams (business analysts, developers, project managers) on complex issues.
  • Generates routine project status reports in the format and within the timelines requested by management.


  • Bachelor’s degree or in-lieu of degree equivalent education, training and work-related experience
  • 2+ year’s prior experience as a Business Analyst.
  • Must possess the ability to troubleshoot and apply logic to solve business problems with minimal supervision and a willingness to dig into the details of specific projects to ensure the appropriate approach and best use of company resources.
  • Must have excellent organizational skills and the ability to prioritize and manage multiple projects and assignments.
  • Must have excellent computer skills with proficiently using MS Office (Word, Excel, PowerPoint, Visio) and be able to perform basic MS SQL queries
  • Must have excellent verbal and written communication skills
  • Must have excellent presentation skills


  • Previous Property & Casualty Insurance (specifically Home Insurance) experience as an agent, business analyst, or underwriter is strongly preferred
  • Previous Duck Creek Policy Administration Systems experience preferred

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