Associate Technical Consultant

Published date Posted on Indeed on Jan 14, 2022 (9 d ago)

About Sidekick Solutions
Sidekick Solutions is an independent software consulting firm, specializing in social services case management and donor/grants management software solutions We help nonprofit and public sector organizations set up, streamline, and make the most of their software with a range of professional services for implementation, reporting, data migration, system integration/automation, and database audit/cleanup. In short, we help those doing good, do even more towards greater impact in their communities.

Sidekick Solutions is a fully remote/virtual company, with employees from coast to coast.

Job Description / Responsibilities
We are seeking candidates with a combination of people and technical skills who desire to enable organizations to increase their social impact in the communities they serve through improved technology. Specifically seeking candidates with client-facing experience and data migration experience using SQL.

Under the mentorship of a Senior Consultant, you will:

  • Analyze/clean data and assist in data migration projects
  • Learn Sidekick Solutions methodology to deliver end-to-end solution design to meet, and exceed, client expectations
  • Become a subject matter expert in products Sidekick Solutions supports and their respective migration features and tools
  • Engage with clients via email, phone, and virtual meetings
  • Nurture client relationships to ensure appropriate attention to their needs
  • Provide project management, including: gathering and organizing client materials, scheduling meetings, meeting follow-up, budget and timeline management, and weekly status updates
  • Demonstrate critical thinking by listening to client needs, asking probing questions, and delivering appropriate solution recommendations
  • Be a proactive problem solver and curious learner, constantly seeking to improve your knowledge and capabilities
  • Complete various data services tasks including audit/assessment, transformation/append, and cleanup
  • Draft and maintain data migration mapping documents, change logs, and issue backlogs
  • Review client data and make recommendations on remediation to align with data migration mapping documents
  • Be responsible for monthly production-based goals, achieving a 35% billable utilization rate within 90 days

Skills / Qualifications

  • Client facing experience as SaaS technical consultant, client success, software support, Data Analyst, or other technical SaaS roles
  • High proficiency in Excel with emphasis on large data file manipulation and reporting; experience with SQL required
  • Knowledge of Tableau, SAP BusinessObjects, Power BI, Python, or VBA (Excel Macros) appreciated
  • Work experience in the nonprofit sector (preferred)
  • Strong project management and organizational skills; we use Asana and Harvest/Forecast software to manage projects
  • Confident client-facing demeanor comfortable with unknowns/not knowing the answer
  • Experience with case management software or constituent relationship management software (preferred)
  • Database design, build, and administration capabilities (preferred)
  • Outstanding written and verbal communication skills with aptitude for exceptional customer service
  • Able to manage performance targets for billable time worked and organize a weekly workload to achieve targets
  • Able to manage multiple projects and deliverables simultaneously and deliver accurate recommendations that support client success
  • Comfortable working from a home office while using conferencing tools to connect with colleagues and clients across time zones
  • Flexibility to occasionally work outside of core business hours to accommodate clients in different time zones

Compensation / Benefits

  • Compensation dependent on experience
  • Performance-based bonuses
  • Assistance with technology costs
  • Company-sponsored professional development, training, and certifications
  • Health insurance, 401(K) match, PTO, Holidays, and Sick Time

To Apply
Please provide resume and cover letter with your application

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
Our entire company operates remotely

Experience:

  • SaaS: 2 years (Required)
  • non-profit: 1 year (Required)
  • SQL: 2 years (Required)
  • data migration: 2 years (Required)

Work Location: Remote


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