Customer Success Business Analyst

Published date Posted on Indeed on Jan 22, 2022 (114 d ago)

There can be a lot of pressure that comes with a new year. New workout routine, new goals, and if you’re here reading this, perhaps a new job. Oh, and apparently a new variant. Take a second away from your gym selfie-filled Instagram feed and hear us out: Being in the beauty industry, people assume it’s all about what's on the outside. Well, since 2014, we’ve been growing this company with what’s on the inside, and that’s worked pretty well too.

Translation: We don’t want the new you, we want the old you. Well, we just want the most authentic version of you, whatever that looks like. We strongly believe our success as a company comes from hiring the right people with the right intentions. As far as we know, that’s usually a concoction of hard-worker, fun-haver, and nice-to-knower. Don’t feel like you need to submit a 2021 year-in-review video with your application, because not only do we not care, we also think we’ll like you equally as much without it. We’re the first ones to use this new year's momentum to get us off the ground, but our values are staying true to what they were last month, last year, and the year before. Our point is, don’t be something new for the sake of being something new. Here at Booky, we are deeply rooted in the values that brought us to the success we’ve reached since inception, and are looking to add more people whose values are aligned with ours.

Our Values:

  • People First
  • Act Like an Owner
  • Work as a Team
  • Shoot for the Moon

Feel like you jive with at least one of those? Sweet! Read on for the actual job description.

We are looking for a talented Business Analyst to join the product team and help shape unique, user-centric software and experiences. At Booksy we work on mobile and desktop apps that thousands of our clients use every day. If you are curious and insightful and enjoy untangling complexity with a collaborative team, we'd love to work with you!

What the role looks like:

  • Take ownership of ongoing US Customer Success business analytics
  • Identify, develop and execute data analysis to support the Customer Success business function and drive business impact
  • Present written recommendations and insights to key stakeholders
  • Create a comprehensive reporting center to track all aspects of team performance within Salesforce, PowerBI and Excel
  • Run and share daily, weekly and monthly reports and dashboards with the team and cross functional stakeholders
  • Derive insights from data you observe to help increase efficiency of the team and processes
  • Work hand in hand with the US Operations and Global Operations teams in implementing new tools and systems, process automations, as well as new processes
  • Deep dive into massive data sets to answer key business questions related to Customer Success
  • Assist in creation of communication materials and presentations for weekly team updates


  • Bachelor’s degree required, preferably in Business, STEM areas
  • 1+ years of experience in a business analytics role
  • 1+ years of Salesforce experience
  • Knowledge of Excel and SQL
  • Solid reporting background, from conception to delivery (Excel, Power BI, Tableau)
  • You’re a self-starter, We’re a start-up. Innovation is a requirement and ideas are expected
  • Adaptability - you embrace new challenges and aren’t afraid of difficult tasks
  • Ability to multitask, prioritize, collaborate and manage time effectively
  • Ability to work in an international, multicultural team


  • Creative and collaborative culture to flourish in
  • Health/Dental/Vision/Commuter Benefits & 401k
  • Work/Life balance
  • Amazing co-workers
  • Ample opportunities for professional growth
  • Unlimited Paid Time Off
  • Awesome (paid) Parental Leave Policy

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Job descriptions are kinda like insurance policies: long, boring, skimmed not read, but everybody needs what they’re offering. Our take is, if you’re going to spend time doing something, why not make it semi-enjoyable? We say “semi” because we know work.

Being in the beauty industry, people assume it’s all about what's on the outside. Well, since 2014, we’ve been growing this company with what’s on the inside, and that’s worked pretty well too.We strongly believe our success as a company comes from hiring.