Risk and Independence Quality Assurance Director

Published date Posted on Indeed on Apr 23, 2022 (69 d ago)
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Information Technology Quality team manages Information Technology operational processes, including configurations, change management, and incident management and provides oversight to third party suppliers that deliver services for Information Technology operations.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Support team to disrupt, improve and evolve ways of working when necessary.
  • Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
  • Identify gaps in the market and spot opportunities to create value propositions.
  • Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
  • Create an environment where people and technology thrive together to accomplish more than they could apart.
  • I promote and encourage others to value difference when working in diverse teams.
  • Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
  • Influence and facilitate the creation of long-term relationships which add value to the firm.
  • Uphold the firm's code of ethics and business conduct.


Preferred skills

Preferred Knowledge/Skills:

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:

  • Designing and driving implementation of end to end test automation strategies and frameworks needed to test all the dimensions of a cloud based SaaS platform, including functional correctness, performance, scale and security;
  • Collaborating with product and support teams in order to identify automation needs, create test strategies, test plans, and design and build automation solutions;
  • Performing automation of Acceptance, API, Functional, Integration, System, Regression, Performance, Security and E2E testing;
  • Creating and automating reusable business-level tests that are easy to maintain, even when underlying features change;
  • Working with the product team to understand new features, triage and troubleshoot major product issues, prioritize defects, identify solutions, and determine root causes;
  • Implementing testing status reports with detailed QA metrics and drive improved automation test coverage across product releases;
  • Performing evaluation, analysis and makes recommendations regarding tool usage and selection;
  • Designing and developing test tools that allow teams to scale out to support new features;
  • Providing technical direction and support to team members in multiple geographic locations on automation frameworks and all aspects of automation testing to ensure industry standards and best practices are followed;
  • Hiring skilled staff, train, coach, mentor and actively manage QA resources;
  • Working with development, quality assurance, DevOps and product management teams to improve efficiency and effectiveness of automation;
  • Utilizing automation tools and methodologies to improve individual team effectiveness and to increase efficiencies in the QA process; and,
  • Establishing Test Environments Management and Test Data Management strategies and implementing them for different testing activities.

Certification(s) Preferred:

Foundations Certification

  • Experience with 3 or more of the automation tools & frameworks such as Protractor, Cucumber, Selenium, TestNG, JMeter, SonarQube, Veracode, etc.
  • Proven experience with Core Java and Javascript/NodeJS.
  • Experience with Linux environments including Ubuntu, Debian,etc.
  • Experience with Docker, Kubernetes and cloud environments such as GCP, Azure, AWS, etc.
  • Experience with Big Data, Hadoop stack,etc. is a plus.
  • Expert level knowledge of QA Automation process and testing methodology.
  • Experience with continuous integration development and deployment using Jenkins.
  • Experience with REST/GraphQL and API Testing.
  • Experience working in an agile development environment.

Minimum years experience required

  • 8 year(s) with progressive roles managing IT quality assurance/engineering and control within software/systems development processes.

Additional application instructions


Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsdirector.

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