Conversation Designer

Published date Posted on Indeed on Jun 18, 2022 (11 d ago)

As a conversation designer at Sensely, you will be bringing our avatar-based virtual assistants to life by building smart, responsive, and empathetic conversations in text and speech. Our avatars interact with users in many languages, across a growing body of multi-channel applications in healthcare, insurance, patient learning, and training. Your work will help people all over the world get trustworthy advice about their symptoms, find medical care fast when they need it, manage chronic health concerns with a friendly guide, or even just satisfy their curiosity by chatting with a knowledgeable source. And you will be part of a passionate team working at the cutting edge of NLU/NLP applications, VUI and chat interaction design, and AI technology.

We are looking for intellectually curious, empathetic, and diversely skilled candidates for this equal-parts technical and creative full-time role at our 100% remote workplace. The ideal candidate is excited about taking on the variety of work that goes into building a trustworthy, efficient virtual assistant who can speak, listen, and understand, including:

  • Writing creative, empathetic dialogue that reflects avatar personas
  • Building conversation flows to meet use cases in healthcare, insurance, and beyond
  • Crafting conversational personality across aural, visual, textual, and social dimensions
  • Managing internationalization, localization, and translation projects
  • Building and optimizing data structures to handle integrations and outcomes
  • Designing new features with product and engineering teams
  • Developing test cases and QA processes for conversations and product features
  • Configuring accounts, supporting customer requests, and documenting conversations
  • UX/UI and usability research across channels for iterative improvements
  • Systematically identifying patterns in user behavior from data
  • Helping to define the conversational experience with our partners

Basic Qualifications:

  • Motivated learner and problem-solver, eager to develop new skills and driven to investigate and independently innovate solutions in a rapidly developing field
  • Knowledgeable about linguistic and cultural norms of speech, writing, conversation and communication—how speech varies for different audiences and across contexts
  • Excited to work on a cutting-edge, multimodal, multilingual conversation platform building the human interface for AI assistants—a love for human languages is essential!
  • Excellent command of written and spoken English, including grammatical and spelling norms and varying registers; understanding of how other languages may differ
  • Strong aptitude for both technical skills (scripting and code, content management, database manipulation, QA and debugging) and creative design (clear and empathetic writing, persona creation, imagining diverse user journeys, refining a style and voice)
  • Proficient with Google Sheets or Microsoft Excel and familiar with SQL
  • Bachelor’s degree in linguistics, anthropology, literature, language and culture studies, communications, psychology, or the social sciences (Bachelor’s degree in computer science, medical, or natural sciences also considered, with evident interest in social research, health technology, or conversation/AI design)

Preferred Qualifications:

  • Work experience with speech recognition, voice user interface (VUI), text-to-speech (TTS), natural language processing (NLP), or natural language understanding (NLU)
  • Proficiency with SQL and database management: queries, updates, data models, etc.
  • Advanced proficiency in GSheets—functions, macros, pivot tables, data merging
  • Experience with qualitative and quantitative methods for user research, including data collection, cleaning, analysis, and visualization
  • Experience using scripting and markup languages (for example, HTML/CSS, XML, Python, JavaScript, R, Matlab, LaTeX) to solve problems and streamline processes
  • Experience in professional writing, copyediting, or translating
  • Foreign language knowledge, especially Spanish, French, German, Italian, Arabic, Thai, Mandarin, or Cantonese
  • Master’s or PhD in linguistics, anthropology, literature, language and culture studies, psychology, or the social sciences

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