TSS ServiceNow Senior Operations/System Administrator

Published date Posted on Indeed on Jun 19, 2022 (10 d ago)
Travel Required: 10-25%
Public Trust: Other
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter.

GDIT is seeking a ServiceNow Senior Operations/System Administrator for the FDIC ServiceNow Platform Services program. Successful candidate must possess and be able to demonstrate technical skills and have an attitude for success, dedication, and commitment.

In this role, a typical day will include the responsibilities below:

  • Delivering high value solutions from your customer’s perspective with one or more ServiceNow product suites implementing for user bases greater than 1,000 users
  • Managing and maintaining ServiceNow operations, data integrity, platform updates, new configurations, applications and integrations
  • Developing and executing maturity recommendations to improve the overall performance, efficiency, and effectiveness of the platform
  • Developing and executing automated test frameworks (includes best practices, guidelines, process, tooling)
  • ServiceNow Configuration Management and CMDB development and service
  • Use tools and methods to efficiently manage product releases, sprints, and development cycles applying automated CI/CD practices
  • Monitor, troubleshoot, and recommend solutions for integrations between ServiceNow and other off premise cloud services such as Salesforce, and between other on-premises FDIC systems. Micro certification in Integration Hub recommended
  • Customer relationship partnering and reporting
  • Create business requirements and move them to technical requirements

Required Qualifications:

  • BS in Computer Science or Information Systems related discipline (or equivalent years of experience)
  • 5+ years of relevant experience
  • Demonstrated experience in delivering high value solutions from your customer’s perspective with direct experience with ServiceNow platform strategy, design, and operational execution.
  • Prior experience delivering support for the core suite of ITSM applications (Incident, Problem, Change, Knowledge, CMDB), to include reports
  • ServiceNow Certified System Administrator certification
  • ServiceNow Certified Implementation Specialist - IT Service Management certification
  • US Citizenship per contract requirement
  • Must have clean financial background
  • Flexibility to support issues or planned activities after hours, weekends and holidays as needed


Preferred Qualifications:

  • ServiceNow Integration Hub micro-certification

WHAT GDIT CAN OFFER YOU:

  • Full-flex work week
  • 401K with company match
  • Internal mobility team dedicated to helping you own your career
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Ability to make a real impact on the world around you


GDIT CAREERS

Opportunity Owned

The likely salary range for this position is $92,000 - $138,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


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