Senior Director, Salesforce Applications

Published date Posted on Indeed on Jun 20, 2022 (9 d ago)
Description:

COMPANY OVERVIEW

Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the health care equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access to facilities designed to help them better meet their healthcare needs, and a dedicated care team. For more information on Zing Health, visit www.myzinghealth.com.

Summary

The Sr. Director, Salesforce Applications, oversees execution, resource deployment, and overall coordination of Zing Health's enterprise-wide technology assets.

The Senior Director, Salesforce Applications, will lead a team of Salesforce application development members responsible for enhancing and supporting the health cloud platform for Call Center, Sales and Marketing, Field workforce system, and Utilization Management. Zing is building the health care operating system using the Salesforce health could and he/she will get an opportunity to work with implementation partners to build Care management and other applications.

This position will be critical in innovating, transforming, and enhancing business processes and capabilities that provide solutions for customers while simultaneously laying the foundation for future technology advances.

This position is directly reporting to CIO.

Responsibilities:

  • Managing Salesforce based applications, company portals, and other business applications.
  • Work with implementation vendors and system integrators on business platform development.
  • Managing the backlogs and enhancement of the existing applications including salesforce and portals.
  • Develop, maintain, and execute the Salesforce roadmap incorporating IT and business strategies
  • Partner with business analysts and stakeholders to identify needs, gaps, and pain points
  • Manage and coordinate with offshore and onshore teams to manage and maintain applications.
  • Enhance or establish enterprise architecture, testing/QA, and development practices.
  • Apply technical thought leadership in the service of delivering enterprise-wide technology solutions
  • Consistent and continual communication with the CIO, IT peers and Executive
. Requirements:

Minimum Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or related field
  • Experience administering Salesforce orgs (Sales Cloud, Service Cloud, Marketing Cloud) and managed packages on the Salesforce platform
  • Experience with Apex, and Lightning development, configuration, testing, and deployment
  • Significant experience with Custom APIs, Web Services and Rest APIs systems
  • Experience with integration and business intelligence tools, such as Informatica, Tableau, Salesforce Einstein Analytics
  • Experience leading agile development teams using tools such as MS Azure DevOps to manage requirements, backlog, and testing
  • Understanding and experience with Continuous Integration and Continuous Deployment environments
  • 4+ years of related experience in a managerial role
  • Healthcare experience is a plus

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