Published date Posted on Indeed on Jun 21, 2022 (8 d ago)
For Those Who Work At Home - Various, Ohio 44145
Job Description
Agile Coach


Responsible for the onboarding and ongoing support of assigned Agile / Continuous Delivery squads to maximize their success. Provides consulting to both technical and LOB staff assigned to project teams. Provides training and coaching on all aspects of the project lifecycle / software development lifecycle. Demonstrates hands-on expertise with the Agile / Continuous Delivery toolset. Provides ongoing recommendations regarding process, tools and implementation roadmap.


  • Supports new Agile / Continuous Delivery squad onboarding
  • Introduction to the Continuous Delivery Playbook and related documentation resources
  • Identification of training needs and alignment of team members with appropriate training
  • Deliver training sessions for the Continuous Delivery squads
  • Direction on the required standard tools, provisioning and configuration
  • Support KTO and LOB leadership in the creation/staffing of the squad / team as required
  • Actively engage with assigned Agile / Continuous Delivery squads to collect data and insights regarding team and process performance
  • Share learnings with the Continuous Delivery Community of Practice for expanded visibility into opportunities for PLC/SDLC/tools/other process enhancements.
  • Provides coaching and training to support teams (including application support, ETS, QAS, others) as to their role in enabling successful Continuous Delivery practices
  • Hands-on assistance for assigned Continuous Delivery squads with tools implementations and configurations,
  • Provides guidance to Continuous Delivery squads on fulfilling resource needs (team space, supplies, hardware, other)
  • Reviews sprint level metrics/reports for each squad and provides assistance and support as needed to help improve velocity
  • Ongoing interaction and partnership with QAS, ETS Build/Run and DevOps teams to identify and execute on opportunities for increased usage of automated testing and deployment practices
  • Expert in the tools utilized by the Continuous Delivery squads and engaged in ongoing work to improve / rationalize the toolset
  • Identifies risks and accountable for mitigating risk
  • Understands business functions and anticipates business needs. Focuses on business results (not technical results)

  • Bachelors in Information Technology, Business, Finance or related field; or equivalent work experience
  • Minimum 3 yrs, 5+ years’ preferred experience, with agile project delivery practices
  • Self- starter with the ability to work independently and as a team player
  • Strong analysis, critical thinking, and problem solving skills
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Proficient in the use of Microsoft Office Suite (Word, Excel, & Power Point)
  • Experience using various agile project delivery toolsets (Jira, Microsoft Azure DevOps, Agilecraft (now Jira Align)
  • Ability to prioritize support across multiple squads
  • Ability to develop and deliver presentations to various stakeholder groups (includes line of business, technology and operations)
  • Ability to collaborate well with squad team members and line of business stakeholders
  • Advanced knowledge of agile / continuous delivery concepts
  • Deep expertise in project methodology and software development lifecycle

  • Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO) or equivalent preferred
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

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