Coordinator, Veteran Crisis Line

Published date Posted on Indeed on Jun 23, 2022 (9 d ago)
Job Description: Coordinator, Veterans Crisis Line
About Vibrant Emotional Health: Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high-quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Administered by Vibrant and funded by the Substance Abuse and Mental Health Administration, the National Suicide Prevention Lifeline (Lifeline) provides free and confidential emotional support and crisis counseling to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States. The Lifeline comprises a national network of more than 180 local crisis centers, uniting local resources with national best practices.
In July 2022, 988 will become the new 3-digit number for the Lifeline. As an easy-to-remember, universal number for people to contact when they experience a suicidal or mental health crisis, 988 will improve access nationwide to the Lifeline’s vital crisis services. While the trained counselors who provide these services can resolve the majority of crises, sometimes people who contact the Lifeline need additional care provided by other important parts of the larger continuum of local crisis services. These include but are not limited to mobile crisis teams, crisis stabilization centers, and emergency medical response. Ongoing and effective collaboration and coordination with the larger crisis continuum, especially when 988 goes live nationwide in July 2022, will be needed to help ensure that anyone who contacts the Lifeline can be connected to appropriate support, while avoiding unnecessary law enforcement involvement, emergency department use, and hospitalization.
The Veterans Crisis Line: The Veterans Crisis Line is a subnetwork of the National Suicide Prevention Lifeline that functions as a specialty service in collaboration with the Veterans Health Administration.
Position Objective: The role of the Coordinator is to conduct activities that support the Lifeline Amendment Centers and Vibrant subcontractors in their service delivery and reporting to the VCL This position will support the VCL QI/QA and STP Program Managers (PM) in ongoing oversight of all VCL and Veteran/Military services.
Major Duties and Responsibilities:
  • Support contingency center with overall understanding of Veterans and Military Standards, Training, and Practice (STP), and coordinate responses to requests for guidance and clarification
  • Coordinate STP for NSPL Veteran Amendment Centers
  • Work with the STP PM Develop, coordinate, and implement trainings and communications for adherence to STP for serving Veterans and Military
  • Work with the STP PM to coordinate interagency STP development and implementation of Clinical Best Practice for serving Military and Veteran-connected community
  • Handles the tracking of VCL error reports
  • Conduct Call Look-Ups as requested for Clients With Complex Needs (CWCN)
  • Liaisons with other vibrant departments
  • Serve as the first point of contact with Lifeline centers for the implementation of the VCL amendment process including invitation communications, tracking of the active amendment centers and their compliance with amendment obligations, data collection and report preparation regarding this aspect of services to the VCL
  • Maintain database of the Lifeline Centers with VCL amendments to their contracts
  • Schedule ongoing live and virtual trainings as directed re: The VCL amendment process, any VCL related training requirements and implementation of VCL required security measures.
  • Support the Program Managers in communications, organizational tasks, data collection and reporting as requested.
  • Other duties as assigned.
  • Ability to communicate effectively with diverse stakeholders
  • Professional writing skills including formal communications with funders and contracted providers;
  • Excellent organizational skills in utilizing Microsoft Office applications including, WORD and EXCEL to create templates, formatted documents and tracking grids
  • Ability to work with many different co-workers from within Vibrant who contribute various knowledge and skills to the function of the VCL services
  • Ability to conduct outreach and collaborate with all centers across the Lifeline network
  • Ability to take direction and work in conjunction with the Program Manager, Program Director and the VCL staff as needed
  • Self-starter, driven to tackle projects and take initiative in remote work context
  • A Bachelor’s degree required in relevant field;
  • Interest in customer service, relationship development and mission focused work
  • Must be comfortable working independently and as part of a team.
  • Applicants with military/veteran experience are preferred.
Salary $65 - $75K
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

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