Business Systems Consultant I - Corporate Strategy

Published date Posted on Indeed on Aug 03, 2022 (16 d ago)

Location: Various Locations
Work Type: Full Time Regular
Job No: 500597
Categories: Project Management/Business Analyst
Application Closes: Open Until Filled

The Digital Customer Capabilities (DCC) program has an exciting opportunity for a Business Systems Consultant. DCC is a newly-formed program focused on designing innovative ways to improve our customers’ experiences. You will be a key contributor to enabling broader and personalized digital capabilities for our customers. Your responsibilities will include designing, testing, and measuring the results for multiple aspects of our customer-focused strategy.

WHAT YOU'LL DO:

  • Facilitate and coordinate gathering information and requirements, while assessing overall results. - Lead the formulation and testing of hypotheses, and develop and communicate recommendations and assist with implementation of recommendations in collaboration with team members. Compare the present state of the business with a conceptual and desired future state and provide gap analysis; and make recommendations.
  • In depth understanding of cross-functional business processes, compliance, and workflows and apply that knowledge to your daily support of the application. Evaluates effectiveness of current and to be processes and make recommendations for improvement. May include production support and ad hoc reporting.
  • Participate in the development of high-level test strategies that plan, clearly define and document testing approach. Test plan prioritization, quality review and approval as necessary. Test strategies may include a combination of manual and automated testing methods.
  • Builds the business case for making a change to current practices, programs or procedures. - Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.
  • Manage vendor relationships and requests. Participate in vendor selection, evaluation/recommendation and compliance.
  • Develops, reviews and implements comprehensive communication and training plans for internal and external business associates and customers.
  • Leads an effective change management approach. Clarify and explain our change management approach to Business Owners & management; Gain acceptance/adoption across business units. Be a trusted advisor on change management practices.
  • Demonstrated knowledge of assigned business areas, Mutual of Omaha practices, the insurance industry, and the business environment. Continues to improve understanding of business system tools, processes, practices, and methodologies. Actively seeks to understand and implement new and emerging technologies to positively impact the business operations. Effectively influence, persuade and interact with multiple business partner and stakeholders.
  • Proficiency working with Agile principles, processes, driving decision making, and aligning the team/organization on goals and objectives.
  • Communicating effectively with internal business partners and stakeholders throughout the enterprise. Communicates with external stakeholders/vendors to represent the product, department, and company. Develop and deliver effective presentations. Leverage contemporary company communication tools to convey message.
  • Learn and apply general facilitation and project management practices to guide core teams to business decisions for feature level/department level changes. May employ advanced project management tools and methodologies.


ABOUT YOU:

  • You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
  • You are able to work remotely and have access to high-speed internet.
  • Must be located in United States or Puerto Rico
  • Ability to use current and contemporary business tools and methodologies.
  • Understands and considers both the business and the technical processes and needs to meet/exceed the desired business objectives.
  • Advanced knowledge and demonstrated leadership role in business system operations, workflow analysis, business systems terminology and standards. Demonstrated ability to influence stakeholders and be a trusted partner. Advanced knowledge of implementation processes and redesign of supporting business processes, which may include software implementation processes and process reengineering. Demonstrated experience with project management processes and tools in managing and delivering projects timely.
  • Ability to maintain flexibility and adapt in a rapidly changing environment. Strong learning and critical thinking skills.
  • Exposure to continuous process improvement/operational excellence practices and change management practices.
  • Excellent verbal and written communication and presentation skils. Ability to develop and maintain relationships with a variety of stakeholders/business partners.
  • Proven problem solving experience with high attention to detail. Demonstrated ability to see the "Big Picture".
  • Strong prioritization, organization and decision making skills.


VALUABLE EXPERIENCE:

  • Knowledge of insurance products, the insurance industry, related legislation, and business operation procedures and practices.
  • Experience with Agile and Scrum methodologies.
  • Knowledge of Software Development Life Cycle (SDLC); International Institute of Business Analysis (IIBA); Business Analysis Body of Knowledge (BABOK); Data Management Book of Knowledge (DMBOK); Awareness, Desire, Knowledge, Ability & Requirements (ADKAR)
  • Working knowledge of test and process automation.
  • Strong quantitative, statistical, and data analysis and interpretative skills.


WHAT WE CAN OFFER YOU:

  • A diverse workplace where associates feel a sense of belonging. To learn more about our commitment of Diversity, Equity and Inclusion, please visit our website
  • An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
  • Tuition reimbursement, training and career development.
  • Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
  • Flexible spending accounts for healthcare and childcare needs.
  • 401(k) plan with a 2% company contribution and 6% company match.
  • Competitive pay with an opportunity for incentives for all associates.
  • Flexible work schedules with a healthy amount of paid time off.
  • For more information regarding available benefits, please visit our Career Site.
  • Salary Range: Minimum: $71,350 MidPoint: $92,760 Maximum: $114,170
  • Pay commensurate with experience.
  • Recognized as a certified Great Place to Work®.


MUTUAL OF OMAHA:

Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.

We are committed to optimizing flexible work. We support a full range of work approaches: fully remote, hybrid and in-person. Many of our roles are remote. Employees in remote roles may occasionally travel to a Mutual of Omaha office or elsewhere for required meetings or team-building events. Remote employees who are assigned a Mutual of Omaha office location can work on-site on a voluntary basis, subject to local and company COVID-19 guidelines.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.


For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Circa

Help: 800-365-1405


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