Senior Quality Assurance Engineer

Published date Posted on Indeed on Aug 04, 2022 (15 d ago)
The Sr. Quality Assurance Engineer is responsible for manual testing, triage, and test case creation for potential product defects and new features; improving the response time to reports of product defects or issues; and ensuring the accuracy of the defect backlog.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.
  • Analyzes, troubleshoots, and assesses submitted product defect tickets, leveraging Product and Development teams to maintain SLAs.
  • Ensures new feature requirements specified on tickets meet or exceed expectations.
  • Communicates effectively in a clear manner with Developers, Product, and Service staff, using empathy and diplomacy.
  • Performs manual functional, regression, API, exploratory, UI/UX, accessibility, and database testing; with support and training may perform automation, security, performance, or other testing.
  • Assists with implementing a company-wide culture of quality by suggesting areas for improvement, contributing to documentation, and methods of ‘Quality of Culture’ socialization.
  • Acts as the liaison between Service, Product Management, and Development in defect ticket triage, and ultimate resolution.
  • Documents product challenges and problem areas for future product enhancements.
  • Contributes to troubleshooting guides and FAQ resources to help limit the number of “invalid” product defects.
  • Maintains accuracy and organization of the defect backlog.
  • Tests defects and product enhancements after code changes are deployed.
  • Creates test cases for bug fixes and product enhancements using Testrail or similar TCM software and suggests appropriate tests for regression and smoke suites.
  • Assists in creation of long-term strategic goals for maintaining product quality.
  • Analyzes and troubleshoots JavaScript.
  • Interacts with different members to ensure successful delivery of each sprint iteration and product release.
  • Other duties as assigned.
  • Bachelor’s degree required; Technology or relevant field of study preferred or commensurate QA experience
  • 5+ years’ experience in technology support or Quality Assurance role
  • Experience with bug tracking software such as JIRA
  • Experience with SaaS products
  • Familiarity with JavaScript or other scripting language
  • Familiarity with SQL or other databases
  • Strong understanding of SDLC
  • Familiarity with Selenium or other automation tool a bonus

Who We Are

Origami Risk is a leading provider of integrated SaaS solutions for risk management, insurance, safety, and compliance. We've designed our single-platform, cloud-based software to be easily configurable to meet the needs of insured corporate and public entities, brokers and risk consultants, insurers and MGAs, third party claims administrators (TPAs), risk pools, and more. To fulfill our singular focus of helping our clients achieve their business objectives, our software is supported by a best-in-class service team of experienced risk, insurance, and safety professionals who have an ideal balance of industry knowledge and technological expertise.

Since its founding in 2009, Origami Risk has received more than two dozen awards for service excellence, technology innovation, and workplace culture. In addition to inclusion in Deloitte’s Technology Fast 500™, a ranking of the 500 fastest-growing tech companies in North America, Origami Risk also has been repeatedly recognized by Inc. magazine as one of the “Best Places to Work” and Best and Brightest® Companies To Work For in the Nation by the National Association for Business Resources (NABR).

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