Remote Salesforce Business Analyst

Published date Posted on Indeed on Aug 19, 2022 (49 d ago)

Join Meraki in continuing to move the world’s solar revolution forward, driving energy independence to new heights!

Meraki: Put your heart and soul into what you do, leaving a piece of yourself in your work.

As a nationally recognized, culture-first company, Meraki prides itself on creating life-altering opportunities for our Sales Reps, providing an environment for our employees to be empowered to embrace their own voice and ideas, and driving our clients towards environmental independence with our quality services.

Meraki curates a distinct working environment that enhances the client experience from the sale, to the installation, and the follow-up once services have been completed.

We are currently seeking a Salesforce Business Analyst to join our Team!

The Salesforce Business Analyst plays an important role as an advocate for their assigned business units coordinating gathering and documenting business requirements. The IT Business Analyst’s responsibility is to focus on all changes to systems, business processes, and technology by creating and implementing change management plans and strategies that maximize employee engagement.

Scope of work:
  • Work with Stakeholders in their assigned business units to document current business processes and maintain the documentation

  • Coordinate with Stakeholders to develop requirements for changes to systems and business processes

  • Monitor and analyze data accuracy in dashboards and reports for their assigned Business Units

What you need to be successful:

  • Intermediate to Advanced Salesforce Knowledge, required
  • Bachelor’s degree in Information Technology or Business Management, preferred

  • Knowledge of principles and methodologies of change management

  • Able to work well with all levels of professionals in an organization

  • Excellent active listening, root cause identification, and interpersonal skills

  • Good communicator and able to influence people

  • Good team player and able to operate independently

  • Proficient in flowcharting tools to develop business process flows

  • Proficient in spreadsheet tools to analyze data and build reports
  • Experience using Salesforce Automation tools (workflows, approval processes, process builder, flows, etc), preferred

  • Certifications in Salesforce (Platform App Builder, Developer, Architect, Administrator, CPQ Specialist), preferred
  • Understanding, Communities, Service Cloud, preferred
  • Audit business and system processes to ensure changes have not compromised the integrity of the data

  • Conduct readiness assessments, evaluating results and presenting findings in an easy-to-understand and logical manner

  • Identify potential risks, anticipate the resistance, and develop specific plans to address or mitigate the concerns

  • Develop a set of targeted and actionable change management plans, which includes communication plan, coaching plan, sponsor roadmap, resistance management plan and training plan

  • Create and manage measurement systems in order to track utilization, adoption, and proficiency of employee changes

  • Support the implementation of plans by business leaders and employee-facing managers

  • Work with project teams in integrating change actions into the actual overall project plan

  • Identify performance and resistance gaps and work to develop and execute corrective actions

  • Develop and support customized functions within Salesforce

  • Perform all program changes and enhancements allowed within software agreement

  • Manage testing process for Salesforce solutions which includes developing test plans, creating test cases, and establishing testing protocols along with appropriate testing environments

  • Daily administration and support of Salesforce managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations, reports, and dashboard

  • Complete other duties as assigned

Meraki is proud to be an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Meraki will only employ those who are legally authorized to work; we conduct e-verify. Any offer of employment is conditioned on the successful completion of a background investigation, drug screen, and MVR (if applicable). Applicants have rights under Federal Employment Laws for more information follow these links: Family and Medical Leave Act (FMLA) Poster, Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.


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