Ecommerce Business Analyst

Published date Posted on Indeed on Aug 25, 2022 (35 d ago)
Overview:
CORT is a subsidiary of Warren Buffet’s Berkshire Hathaway. We are the world’s largest provider of furniture rental, trade show and event furnishings and relocation and transition services. We have locations throughout the US and in the UK, and a proprietary global network in over 80 countries around the world. We are dedicated to helping people make a house a home, an office a great place to work and an event a memorable celebration.

As a Business Analyst within CORT’s Digital unit you will develop solutions for complex business challenges and help enable new capabilities across the organization. You will collaborate on multi-functional projects to identify areas for improvement, make recommendations for change and manage these changes to completion. Ultimately, you will help drive more revenue for CORT, improve our customer’s end-to-end experience and simplify tools and processes for our internal teams. This position has a focus on ecommerce.

This is a remote-first position, but we also have technology-focused offices in Austin, TX and Hurst, TX that you are welcome to work from at any time.
Responsibilities:
  • Working as part of the ecommerce product team, help identify and recommend improvements to digital properties based on feedback from functional team members (marketing, sales, customer support, merchandising, etc…), data analytics and customer feedback
  • Lead the documentation of system requirements for features and fixes and ensure timely implementation by working with business, design, development, and QA teams using agile methods and design documents, including:
  • Epics and user stories
  • User story mapping, use cases
  • Wireframing
  • Workflow diagrams
  • Participate and/or run scrum teams to deliver your solutions
  • Become the subject matter expert for CORT’s ecommerce applications
  • Work with QA Team to build and validate test cases
  • Provide training and documentation for delivered solutions as needed
  • Present demos of working solutions to stakeholders
  • Become a trusted advisor to internal stakeholders through interactions and quality of deliverables
  • Be the single point of contact for ecommerce application questions and issues. Represent the product team during deployment windows and during any incident resolution needs.
  • Work closely with online merchandising to ensure that their application toolsets continue to meet business needs
  • Work with external third-party vendors as required
Qualifications:
  • 2+ years of experience in business analysis, defining business processes, needs, and features of end-to-end ecommerce solutions
  • Demonstrate critical thinking and the ability to bring order to unstructured problems
  • Strong project management and facilitation skills, ability to influence cross-functional teams without formal authority
  • Strong communication skills, both oral and written
  • Knowledge of ecommerce processes and systems
  • Experience working in an Agile environment and managing multiple dependencies and projects

You will stand out if you have:
  • Hands-on experience with Magento, Oracle Commerce or Salesforce Commerce
  • Experience with middleware such as Mulesoft, Workato or Boomi
  • Understanding of technical SEO and page speed performance
  • Experience using Jira
  • Understanding of digital marketing technologies
Additional Information:
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

About CORT

CORT is a subsidiary of Warren Buffet’s Berkshire Hathaway. We are the world’s largest provider of furniture rental, trade show and event furnishings and relocation and transition services. We have locations throughout the US and in the UK, and a proprietary global network in over 80 countries around the world. We are dedicated to helping people make a house a home, an office a great place to work and an event a memorable celebration.
As part of a national company, CORT Furniture Rental offers opportunities for career development, professional growth, competitive salaries with position-specific incentive or commission plans, a comprehensive benefit plan, 401(k) and Profit Sharing, educational expense reimbursement and employee discounts.

For more information on CORT Business Services, please visit our website at www.CORT.com.

CORT conducts background checks and MVR checks (if applicable) as a condition of employment. CORT also participates in the E-Verify program.

EEO/AA Employer/Vets/Disability

Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance
hiring information.

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