Published date Posted on Indeed on Aug 26, 2022 (34 d ago)

ServiceNow Developer


Kalani Consulting, Inc. has an opening for a ServiceNow Developer to support a high-profile federal customer for a long term, mission critical project.


The ServiceNow Developer position requires the candidate to take the lead in identifying, refining, organizing, documenting, and implementing ITSM business processes. This individual will work in direct collaboration with the customer and other subject matter experts to develop and/or re-engineer processes.

  • Provides application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite, including Incident Management, Problem Management, Change Management.
  • Provides application support for the configuration of platform capabilities to include Knowledge Management, Service Request Management, and Service Portal.
  • Deploys core functionality in an out-of-the-box ServiceNow ITSM system
  • Generates workflows and integrations with latest ServiceNow technologies
  • Generates Automated Test Framework (ATF) tests associated with code produced
  • Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
  • Manage multiple tasks by prioritizing based on client need and ensure quality standards and work performance
  • Works as part of a team on client engagements
  • Quickly adapt to customer dynamic environment and adapt their processes and foster innovative ideas


  • Bachelor’s degree from an accredited college or university, preferably in a related field.
  • Minimum of three (3) years progressive ServiceNow development
  • Extensive knowledge in ITIL and ITSM processes
  • Demonstrated strength in problem-solving, process improvement, and change management.
  • Experience configuring and administering ServiceNow
  • Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
  • Confident presentation and facilitation skills

Desired Qualifications

  • ITIL® Foundation and intermediate certifications
  • Prior experience in a consulting environment, preferably within the public sector
  • ServiceNow Certified Administrator certification
  • ServiceNow Certified Implementer certification in ITSM
  • ServiceNow IT Business Management/Project and Portfolio Management experience

Clearance Requirements:

  • US Citizen and be able to meet High Risk, Law Enforcement Sensitive background and have the ability to obtain and maintain a government clearance.

About Us:

Kalani Consulting, Inc. is a fast-growing, small business located in Northern Virginia with an increasing base of government customers. We specialize in Information Technology and Management Consulting. We offer very competitive benefits and are an employee-focused consultancy. Join us and experience The Aloha Spirit!

We are an equal opportunity employer that values the strength diversity brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


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