Published date Posted on Indeed on Nov 19, 2022 (16 d ago)

Required Skills:

  • Planning and design of new applications and configurations implemented, including:

o Design and implementation of Organization group roles pertaining to each defined Organization
o Design and Implementation of Change Coordinator groups (if needed)
o Performance evaluation and monitoring
o eAccess updates and integration
o New application integration
o Change Management oversight
o ServiceNow education/training
o Risk Management oversight
o Operations, maintenance, and management of ServiceNow platform
o System interfaces, eBonding & internal services (i.e., eAccess)
o ServiceNow Performance monitoring
o ServiceNow foundation data updates
o Monthly ServiceNow SOX audits
o CAT/Functionality tests prior to production implementations
o New application integration

  • General admin/operations support functions:

o Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
o Confirm that the configurations conform to USPS Standards
o Perform application support activities as specified
o Provide new development requirements as needed
o Document and verify the work being done meets USPS Standards
o Unit Test the systems and provide SIT/CAT plans/assistance
o Act as an escalation point for USPS ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
o Perform application and end user support as required; perform SME ServiceNow customer support
o Monitor USPS and IT ServiceNow emails and Incident tickets requesting technical assistance
o Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design and CMDB
o Implement assigned Change Requests
o Perform monthly ServiceNow audit activities as defined by USPS
o Change Management administration and operations support for ServiceNow
o Administrative and operations support for ServiceNow suite of services

Preferred Skills:

  • Bachelor's Degree in Computer Science, MIS, Engineering, or related field, which can be substituted with years of experience/work history
  • Proven ability to be responsible for the daily administration, maintenance, and Change Management/Change Control
  • Detailed knowledge of applicable security policies and standards
  • Development experience
  • Ability to work independently with minimal direction.
  • Excellent communication skills to communicate to a wide variety of audiences, both business and technical

Job Type: Contract

Schedule:

  • 8 hour shift

Work Location: Remote


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