Quality Assurance Analyst

Published date Posted on Indeed on Nov 23, 2022 (12 d ago)

Location: Charlotte, NC or Detroit, MI or Lewisville, TX ( May consider remote candidates if candidate is really good)

Top 3 skills:

  • Experience with IVRs (Avaya, Genesys or similar)
  • Experience with IVR testing tools (Cyara or similar)
  • Experience working on Agile Scrum team


  • Help create a culture that motivates teams to ensure zero defects into production.
  • Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards.
  • Implement the shift-left test strategy as the organization rearchitects our technology platform.
  • Partner with DevOps engineers to fully automate testing throughout the release & delivery processes in the CI/CD pipeline.
  • Leverage market-leading automation frameworks and tools across all levels of testing that integrate in the automated CI/CD pipeline.
  • Participate in product design reviews ensuring quality practices are baked into the software development and deployment life cycle.
  • Work with internal teams to document test environment and test data management container strategies and provisioning for the different types of testing activities.
  • Comprehend and decompose user stories/requirements to identify what tests need to be created and automated across the all levels of testing.
  • Collaborate with QA Engineers to develop effective strategies and test plans


  • 6+ years of experience in test automation engineering with API based testing.
  • Preferred BS/MS in Computer Science, Engineering, or related subject.
  • Required Experience:
    • Proficiency writing code in Python
    • Working knowledge of test management software (JIRA, qTest)
    • Test automation tools and frameworks such as:
      • Cyara Velocity
    • Automating API testing and extensive knowledge of creating and leveraging mocks, stubs, and virtual services to fulfill test automation requirements. Experience with market tools:
      • Postman
    • Experience with Test Management Tools:
      • qTest
  • Preferred Experience with:
    • Familiarity with Agile Frameworks and regression testing
    • Working experience in API testing and SQL
    • Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing test Strategies, defect reports, defect tracking, traceability matrices using Jira
    • Continuous integration / continuous delivery (CI/CD) supporting technologies:
      • GIT, Git Lab, Docker
    • Domain knowledge on IVR (Contact Center) testing applications:
      • Genesys Cloud – Interactive Voice Response (IVR) system
    • Financial services technology/ consumer banking testing experience
    • AWS and Rest Services.
    • Cyara Load Testing tool:
      • Cyara Cruncher
    • Experience in Cyara Automation
    • Automating tests for the full solution stack (unit, business logic, contract, usability, functional, performance).
  • Extensive knowledge of:
    • White Box Testing practices.
    • Software Engineering best practices for the full software development life cycle, including coding standards, code reviews, source control, build and release processes, continuous integration, and continuous deployment concepts (CI & CD), and test suite development and maintenance.
  • Working knowledge of:
    • Automated Test Driven Development (ATDD) or Test Driven Development (TDD).
  • Must be able to provide hands-on training for existing testers in writing and using automation scripts and ensuring best practices are followed.
  • Should have good experience with both manual and automated testing, preferably in the IVR space
  • Possesses a deep understanding of shift-left test practices and techniques along with the frameworks, and tools that support it.
  • Strong written and verbal communication skills.
  • Enthusiastic and energetic with an inherent curiosity to break code.

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