Published date Posted on Indeed on Jun 09, 2021
Intelligent Agent (customer service representative ChatBot) team is looking to add an AI QA Tester at CVS Health. This person will be associated with the new CVS PBM release train and they are looking for an Experienced AI Tester preferably with hands on IVR and AI experience. This individual will be executing tests on software usability, data correctness and data validation. This person can be fully remote and they are open to visa candidates at this time. If an h1b candidate requires a visa transfer to GTS, please note this in the sub so I can let them know of the longer timeline up front. Please let me know if you have any questions on the below! Must haves: 5+ years with QA in the software industry IVR testing experience Experience working in Hadoop platform and data conversion projects SQL Experience testing conversational AI and cognitive solutions Nice to haves: AI tools such as IBM Agent Assist or Hammer (highly preferred) Fortune 50 experience Healthcare industry experience SAFe experience Responsibilities: Responsible for implementing defined QA procedures to plan, design, implement, execute, evaluate, report results of software testing, and to avoid the release of defects (e.g., requirements review) under minimal supervision for projects of all scopes. Additionally, obtaining, maintaining and documenting (application) system domain knowledge as necessary to perform defined QA procedures efficiently and effectively. Accountable for projects of high complexity, high risk, and high visibility; handle multiple projects of varied complexity simultaneously; provide feedback on and suggestions for improving QA Procedures to Project Leads and Technical Leads. Capture the major business functions and technology underpinnings to be able to design and implement tests of system functionality that exercise all critical inter-system integration points. Assist Project Leads building and maintaining the test environment and regression test bed, along with maintaining flexibility in testing with minimal, incomplete or missing requirements, and the performance of non-management QA and testing tasks, throughout the SDLC (i.e., from pre-project initiation through post-project review and monitoring). Required qualifications: • 3+ years in the software industry with Quality Assurance experience • 3+ years of experience detailing test plans, test cases, tracking defects, reporting status to various levels in the organization • Experience working in Hadoop platform and data conversion projects • Experience testing conversational AI and cognitive solutions Preferred Qualifications: • Experience with IVR testing solutions. • AI testing tools such as IBM Agent Assist or Hammer • Experience testing within multiple project management methodologies and utilization of SQL strongly preferred • Experience with automation testing tool sets • Experience testing software applications within the healthcare industry

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