Published date Posted on Indeed on Oct 04, 2021 (16 d ago)

Pelican Parts is the leading source of car parts for the European automobile industry, including Porsche, BMW, Mercedes Benz, Volkswagen, Audi, Saab, Volvo and Mini. We offer the most extensive and competitively priced selection of Genuine, OEM and aftermarket parts in the industry. We also produce and manage thousands of articles to help the DIY (do-it-yourself) enthusiast with projects for their Porsche, BMW, Mercedes Benz and Mini Cooper. Our sponsored community is one of the largest 500 communities in the world and these enthusiasts provide hundreds of thousands of comments across countless topics involving your German automobile.

The Parts Specialist is responsible for providing a great customer experience by assisting each of our customers with any part or vehicle questions they may have. The Representative is also responsible for utilizing the tools provided to obtain sales and meet the department conversion rate goals. We are looking for a highly motivated candidate with experience in parts.

Daily tasks include

  • Assisting customers through multiple channels: Voice, chat and email
  • Utilizing the tools provided to assist each customer
  • Always meeting the expectations of the customer
  • Complete all tasks by the end of each day

Knowledge, Skills and Abilities

  • Must have Vehicle & Parts Knowledge Required (Porsche, Mercedes and/or BMW)
  • Must be proficient in using parts software PET, EPC, ETK, Partslink24.
  • Positive attitude and a true desire to help people
  • Computer savvy
  • Ability to multitask
  • Team player
  • Organized
  • Typing minimum speed of 45WPM

Roles & Responsibilities

  • Provide a great experience on each call/email/chat that meet the QA expectations
  • Meet the minimum standards for conversion rate
  • Meet the minimum standards for total sales
  • Complete all assigned tasks by end of day

Benefits

  • Very competitive Paid Time Off (PTO) Plan
  • Medical Insurance
  • 401K with Matching
  • Life Insurance
  • Profit Sharing

Job Type: Base rate of $16.00 per hour plus strong commission and bonus program.

Role is remote so you can work from home.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program

Schedule:

  • 8 hour shift

Supplemental Pay:

  • Bonus pay
  • Commission pay

COVID-19 considerations:
This is a remote work form home opening.

Education:

  • High school or equivalent (Preferred)

Experience:

  • ETK, EPC, Partlink 24, PET: 1 year (Required)
  • Using VIN to locate parts: 1 year (Required)

Work Location:

  • Fully Remote

Work Location: Remote


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