Implementation Consultant, Incode

Published date Posted on Indeed on Oct 09, 2021 (11 d ago)

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Remote | Travel/Home-Based

Travel

0-5%

Responsibilities

  • Provide professional services such as consultation, software readiness, and educate clients on the use of Tyler software products.
  • Perform business assessments to identify and document client requirements regarding Tyler products and functionality to ensure efficient software solutions for the client’s needs.
  • Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
  • May create custom reports or customize existing reports to satisfy client requirements.
  • May play an active role in troubleshooting client issues, working with the Support or Development departments to resolve.
  • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
  • Assist QA staff with product testing or modification testing as required.
  • Notify management and appropriate organization/department of risks or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create both client-facing and internal documentation such as "quick tips" and "how to’s".
  • Perform other duties as assigned.
  • Comprehend the implementation processes, Tyler best practices, methods and deliverables.
  • Understand and evaluate business processes and apply these to Tyler.
  • Practice excellent people skills and ability to build client relationships.
  • Maintain a courteous, professional, and confident demeanor throughout the implementation process.
  • Effectively communicate to a diverse group of people and adapt to different environments.
  • Instill client confidence in the use of Tyler applications by providing effective one-on-one or group education.
  • Exercise good judgment, discretion, and tact while working with clients.
  • Maintain the ability to perform the functions of the application on different data platforms.
  • Discuss and communicate on a technical level with internal and external stakeholders
  • Complete tasks independently and with minimal direction.
  • Manage multiple activities while staying calm and on-pace with the implementation schedule
  • Work effectively in a fast paced, team based, customer service-oriented environment.


Scope and Impact (Accountability)

The Implementation Consultant position is a revenue-generating position. The position is important for successful software implementation in alignment with client’s workflow, systems, processes and other related needs. Incumbents in this position are accountable for identifying and resolving moderately complex issues, partnering with senior staff to resolve issues, and capturing the client’s specific software/business specifications, configuration and other needs. The quality of the implementation can directly affect the volume of work and the project’s profitability. He or she adheres to project assignments but must use independent judgment and available resources to successfully transition the client to Tyler software.

Qualifications


PTM (Property Tax Management)
  • Four-year college degree with a solid background in Property Tax Management software implementation/consulting services or an equal number of years working directly with Property Tax Management applications
  • A minimum of one-year experience as an Implementation Consultant or equivalent industry experience.
  • Excellent interpersonal, presentation and communication skills.
  • Familiarity and ease with computer systems and Microsoft Office products.
  • Strong problem solving and analytical skills.
  • Valid driver’s license.
  • Proficient in MS Word, PowerPoint and Excel.
  • Experience in MS SharePoint and OneNote.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.


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