Published date Posted on Indeed on Nov 13, 2021 (17 d ago)

We are excited to welcome a Systems Analyst to our growing team! The Systems Analyst is a remote position and includes a comprehensive benefit package, training program and competitive salary! Key Benefit Administrators (KBA) is consistently named a Top Workplace by our employees, and we are excited to speak to qualified candidates about this new opportunity!

Creating a Top Workplace is about more than offering great benefits and vacation time. It's about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard.

At Key Benefit Administrators, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. What we do matters - strong core values, supportive work relationships, high quality training and personal development are part of our DNA and we are looking for the right individual to join us!

Systems Analyst Overview: The Systems Analyst is responsible for determining the computing needs of a client and translating them into system specifications. Duties include completing evaluations of hardware and software, giving advice to stakeholders about IT infrastructure and producing cost analysis of potential IT initiatives.

Systems Analyst Essential Duties and Responsibilities:

  • Work directly with Key Family business areas, customers, and partners to analyze their process requirements and specifications.
  • Implement new vendor and systems integrations, and support changes to existing Information Systems and integrations.
  • Provide expertise in the configuration and maintenance of the claims adjudication platform and software solutions that meet the business requirements of the organization.
  • Perform troubleshooting, analysis, problem solving, exception handling, and re-processing as necessary to ensure reliable operations.
  • Develop, test, and maintain relevant claims process flows, document processes, configurations, defect tracking and bug categorization.
  • Conduct unit testing and end-to-end testing with internal and external customers, partners and vendors.
  • Identify areas of concern and improvement opportunities in current Information Systems and workflows.
  • Design, develop and implement processes that can be automated.
  • Train users on how to appropriately utilize applicable software and claims adjudication system.

Systems Analyst Competencies, Knowledge, Skills and Abilities:

  • Analytical thinking and problem solving
  • Ability to bridge the gap between Business and IT
  • Ability to run meetings with various stakeholders, including senior management and customers
  • Ability to map, analyze and document business processes and projects
  • Written and oral communication skills
  • Interpersonal and consultative skills
  • Being reliable, detail-oriented, and capable of delivering a high level of accuracy
  • Working knowledge of IT projects requirements gathering and understanding, development and management and functional testing
  • Relevant experience in the healthcare benefit administration and claims adjudication
  • Must be proficient with Microsoft OS, Microsoft Office, as well as tele and video conferencing


  • Undergraduate or graduate degree in business administration, finance, economics, statistics, or another similar discipline.
  • SQL experience
  • SDLC & Requirements understanding (User Stories, Use Cases etc.)
  • Process Modelling (Activity diagrams & flow chart)

More about Key Benefit Administrators:

KBA is a privately owned company with a family atmosphere and supportive leadership, and we take an active role in our local communities with corporate sponsorships and community outreach programs. Employees continue to vote KBA as a Top Workplace year after year!

Founded in 1979 as a full-service group benefits administration firm specializing in self-funded medical plans, the Key Family has grown to become one of the country's largest independently owned third party administrators, supporting a wide variety of group benefit plans.

Learn more about KBA here:

Our Mission: To create happy customers who renew by improving upon our successful track record of applying patented, proven, creative solutions to the reduction of healthcare costs while improving people's health through high quality, cost-effective care.

Check us out on Glassdoor!,37.htm

If you are unable to complete an application for the Systems Analyst position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.

All qualified applicants for the Systems Analyst position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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