Senior WWE Developer

Published date Posted on Indeed on Nov 17, 2021 (13 d ago)
Company Description


Who we are

Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.


Job Description


About the customer:

This project is uniquely positioned to help companies bring their people, insights, and customer channels together to effectively drive today’s customer conversation. Our software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service, as well as extending customer service across the enterprise to optimize processes and performance of customer-facing employees.

Responsibilities:

  • Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must.
  • Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.)
  • Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage.
  • Proficient in tools like CCpulse , GAX (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir will be considered a plus.
  • Database knowledge pertaining to SQL and Cassandra will be considered a plus.
  • Having a strong knowledge in SSDLC. CICD experience with Jenkins and GitHub.
  • Experience with basic Java development is a plus.

Qualifications
  • 3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
  • 3+ years of Configuration management tools
  • Experience in developing Routing workflows using Composer
  • 3+ years of experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Experience in troubleshooting routing issues in production on call
  • Excellent Communication and interpersonal skills

Nice to have:

  • Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
  • Experience using Cyara for call flow automation testing
  • Genesys certification in Routing

Additional Information


We offer

  • Strong career opportunities for professionals
  • A variety of international projects and mobility across projects
  • Professional development support and professional certification opportunities
  • Competitive compensation, advanced bonus systems
  • Flexible work schedule with a possibility for teleworking
  • Corporate, social and cultural events

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Company DescriptionWho we areMiratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves