Online Course Development and QA Support Associate

Published date Posted on Indeed on Nov 22, 2021 (8 d ago)

Role Overview

An Online Course Development and QA Associate must be able to work closely with instructional designers and tech teams in the backend process of creating new courses and providing maintenance to launched courses. This helps the student’s learning process have a nice flow ensuring they learn in a progressive way.

A successful associate would be one who is able to take charge of the role, improve processes, and problem-solve independently.

They should also hold a passion for learning, growth, and have a thorough understanding of the mission of online learning.

Core elements of the role:

QA a variety of courses to ensure everything in the backend is functioning correctly

Generation of Reports through Productboard

Bug fixing

As a Course Development and QA Associate, you will be responsible for:

Flag, escalate and fix bugs

Make sure links in the course content are not broken

Revise that links are embedded in the course content

Check time estimates for each unit

Creation of thumbnails

Input student feedback to Productboard

Assist with Asana Tasks

Collaborate with the Course Development team on side tasks

. Requirements:
  • 1-year experience in customer service
  • Excellent spoken and written English skills
  • Be flexible, curious, solution-oriented, and interested in continuous learning
  • Be tech-savvy and able to troubleshoot issues on multiple platforms
  • Able to work independently and meet deadlines
  • Detail-oriented and precise
  • Able to work under low supervision
  • Multitasker
  • Take initiative and ownership
  • Good Judgment and decision making

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