Published date Posted on Indeed on Jan 12, 2022 (10 d ago)

Job Description

QA contractors will be focused on the Assets vertical, specifically on the Assets contractors that have been recently hired.
- meet weekly quota of ticket audits
- communicate performance issues to MS managers
- attend all required vertical-specific MS trainings/meetings
- create and review content needs for CK Money vertical

Member Support Quality Assurance Specialist will assist with the day-to-day review of Member Support quality assurance, as it pertains to team performance, improvements, etc. while also acting as a liaison to both Member Support Specialists and our internal Training team to ensure ongoing education. The QA specialist will work with supporting teams to resolve ongoing member support issues with MS Management and Specialists. He or she will work to identify patterns of success and failure as Specialists respond to email and chat correspondence, reporting each appropriately to the management via the QA Dashboard and/or other tools developed to identify performance specifically using both qualitative and quantitative data to drive results.

Our ideal candidate has at least 1 year working in customer service and/or QA, excellent writing and communication skills, familiarity with CRM softwares like Salesforce and has the ability to work independently to meet their deadlines. Experience with data analysis is helpful.

Job Types: Full-time, Contract

Pay: $25.00 - $30.00 per hour

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Required)

Experience:

  • Salesforce: 1 year (Required)

Work Location: Remote


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