Production Support Engineer (QA environment)

Published date Posted on Indeed on Jan 13, 2022 (9 d ago)
  • (Candidate only CST & EST Time Zone Only)

Role: Production / Application Support Engineer (QA environment)**

Location: Remote (CST or EST time only)

Duration: 12 months contract (Extendible)

Our financial client is seeking a QA Support Engineer to join their growing organization. The position requires a candidate with at least 3+ years' experience supporting a QA environment (production or test) and automating system up/down with the ability to quickly triage outages and test Prod bug fixes for Web/API platforms.

Job Responsibilities:

  • Ability to support QA lower-level environments, use tools such as AppDynamics or equivalent, Thruk, AWS log services, Splunk and other support tools to automate system up/down times - also to test production bug fixes.
  • Strong environment support skill set and ability to test bug fixes in an automated capacity using existing frameworks.
  • Ability to design and implement testing methods for both end to end, and individual service layers of the application stack.
  • Must have hands on programming and scripting experience using AppDynamics, Splunk, AWS (or equivalent technologies) and provide support in testing production bug fixes as required.
  • Provide performance benchmark of lower-level environments and systems up/down times using existing tools.
  • Experience working closely with development, support, and QA teams in a fast-paced technical environment.

Required Skills:

  • 3+ years of hands-on QA/Production environment support and QA bug fix testing.
  • Experience with JAVA/Python, Cucumber, Appium/Perfecto, Postman, AppDynamics, Splunk, AWS or equivalent tools.
  • Experience in utilizing commercial and open-source support tools for system monitoring of lower-level environments.
  • Very familiar with the Agile and system development life cycle.
  • Passion to keep up with the latest trends in Web/API automation and appropriate technologies available.
  • Knowledge of or experience working in financial services and/or other regulated environments is preferred, but not required.
  • Must be able to multi-task while managing time and priorities effectively and meeting critical deadlines.
  • Excellent written, verbal and presentation skills.
  • Ability to work in a highly visible, fast paced, changing environment.


  • B.S. or M.S. in Computer Engineering or related field or equivalent work experience (Java/Python).

Job Types: Full-time, Contract


  • 8 hour shift


  • Bachelor's (Preferred)


  • Production Support: 3 years (Required)
  • AppDynamics: 3 years (Required)
  • Splunk: 3 years (Required)
  • bug fix testing: 2 years (Required)

Work Location: Remote

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