Manager, Salesforce Admins

Published date Posted on Indeed on Jan 14, 2022 (8 d ago)

Podium is a suite of messaging tools for local business. Using our platform, businesses of all sizes can connect with customers via text to do things like request payments, collect reviews, and sell products, in a modern, convenient way. Our work streamlining this process for local businesses has awarded us recognition on top industry lists, such as Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000 (#13), and Fast Company’s World’s Most Innovative Companies. For more about our product. Podium has a positive, diverse, and supportive culture and was recently named one of Inc. Magazine’s Best Workplaces for 2021 (4 years in a row). We look for people who are curious, creative and work to be a little better every day. In our work together we embody our values: Be a founder, Murder drama, and Enjoy the ride.

What you will do:

  • Provide process & enablement to support technical and functional support for Salesforce, plan for future versions, problem resolution, support, process mapping, development, testing, security & training
  • Develop and work with business users and vendors to create solutions that align with defined business logic, goals and objectives, and determine the technical and operational feasibility
  • Facilitate capacity planning exercises to balance available resources with ongoing business demand
  • Develop diagrams and flowchart templates to assist the Admin team in their understanding of visualizing and getting to the right software development solution
  • Create functional requirements templates and enablement to help BSA/Admin team members analyze current workflows to improve the quality and efficiency of the application(s) they support
  • Identify and document ongoing maintenance requirements for any new or existing systems or procedures for the Admins
  • Work with QA to test and validate developed features against requirements and coordinate end-user validation. Coordinate change control protocols that ensure the business approval of production deployments

What you should have:

  • You are highly adaptable in a fast-paced hyper-growth environment; able to thrive within ambiguity.
  • You have 5+ years of experience working in technical delivery both as an individual contributor and a manager.
  • You have worked closely with internal as well as contracted software engineering project teams to get high-quality products and features through the software project lifecycle (build, test and release on time).
  • You have experience influencing senior management and setting expectations for major cross-functional initiatives.
  • You are successful at getting buy-in for your ideas with a demonstrated data-driven approach.
  • You have strong team-building, motivating, and conflict-resolving skills.

BENEFITS

  • Transparent culture
  • Work in this building in Lehi, UT, or fully remote
  • Great opportunities for career growth
  • A stellar onsite gym with local professional coaches, morning and night classes offered
  • Weekly free lunch, breakfast, and smoothies
  • Swag

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.


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