Published date Posted on Indeed on Jan 14, 2022 (8 d ago)

If you're looking for a growing company with incredible culture, strong values, great benefits and a mission that will give you purpose and fulfillment in the work you do each and every day, keep reading!

We are looking for a Support Engineer to join our team in a full-time, remote position. At Safe & Reliable Healthcare, our mission is to transform healthcare by transforming culture. We have pioneered technology and strategies that measurably improve outcomes and experience for both patients and caregiver teams, reducing adverse events, as well as staff burnout and turnover. We work with several large healthcare organizations around the world.

Key Responsibilities:

  • Provision user accounts for new employees and off-board exiting employees
  • Process IT tickets for internal employees
  • Troubleshoot and resolve issues with software and/or hardware
  • Serve as primary point of contact for our clients IT departments
  • Provide technical support using Intercom, our help desk, for client check-ins, and as requested by Safe and Reliable employees and customers
  • Responsible for building a system to maintain, manage and update hardware owned by Safe & Reliable Healthcare
  • Relay end user communications regarding needs and requests to the Product Team
  • Provide support to engineers in development as needed
  • Provision LENS boards for client’s pre-launch
  • Assess software quality through manual and automated testing. Responsible for finding and reporting bugs before release
  • Document and troubleshoot errors/issues
  • Provide technical and training support during site visits

Skills & Qualifications:

  • Great written and verbal communication skills
  • Minimum 1-3 years of related IT experience required. Prior customer service experience preferred
  • Proficient and adaptable to technology with a strong work ethic
  • Team player who is also self motivated to manage time and priorities
  • Available weekdays between 8am EST - 11am EST with flexibility as needed to support Intercom
  • Bachelor’s Degree preferred in IT, Communications or other related field
  • Ability to travel for potential site visits

Benefits:

Safe & Reliable Healthcare encourages its team to be healthy, happy, and find joy in their work. To support this mission, Safe & Reliable Healthcare offers employees competitive compensation, strong and generous benefit packages, flexible time off, a fully remote work environment and working hours that can help support each person's individual lifestyle.


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