Technical Support Customer Agent

Published date Posted on Indeed on Jul 01, 2022 (42 d ago)

Frontline Call Center is now seeking qualified applicants to work from home - Exclusively!

**Frontline is currently ONLY* hiring in these states: *AR, FL, GA, ID, MI, NC, SC, OH, TX, UT, & VA. Must reside in the U.S.**

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*We have an Opening for our Blended Support Team -*
Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every day? At Frontline Call Center we embrace technology while providing first-class customer service. All from the comfort of your own home with benefits provided. If you feel that you would be a good fit for our team, please review further.

Job Description
As a Tech agent, you will be cross-trained to support multiple clients to resolve their customer service needs. This position entails handling inbound calls, emails, or chat for multiple accounts. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller's information and document inside the appropriate system.

Qualifications

  • Excellent verbal and written communication skills.
  • Ability to deal with upset customers and deescalate the situation.
  • Exceptional attention to detail and ability to multitask.
  • Ability to navigate through multiple systems with your computer.
  • Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.

Preferred Qualifications

  • Previous Call Center experience.
  • Customer Service Experience.
  • Experience in a high call volume environment.
  • Previous experience working remotely.
  • Technical Support Experience.

Job Requirements

  • Must be available to Train on weekdays.
  • Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
  • Must have open availability to work shifts inside the companies' hours of operations.
  • Attendance is vital!
  • A quiet place to work at home with a locking door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.

Tech Requirements

  • Dual Monitor
  • A high-quality USB headset for training and live calls.
  • A strong, reliable, and hardwired internet connection.
  • Minimum internet speeds of 20mbps download, 10mbps upload, and LESS than 50ms ping time are required!
  • A computer equipped with a fast processor and sufficient hard drive size. - Computer with AT LEAST 8Gb of Ram, Intel Core i3-7100 or AMD Ryzen 3 1200 or better CPU / Processor, an SSD (Solids State Drive), Windows 10 OS X, Malwarebytes

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*Pay and Benefits*

  • Pay Rate: $13.00 hourly
  • Medical
  • Dental
  • Vision
  • 401k with Company Match
  • Benefits-eligible on the first of the month after 60 days of employment
  • Paid time Off

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***Frontline Call Center is a W4 employer, we do NOT hire independent contractors***

Job Type: Full-time

Pay: $13.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability

Work Location: Remote


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