Technical Support Customer Agent

Published date Posted on Indeed on Jul 01, 2022 (42 d ago)

Frontline Call Center is now seeking qualified applicants to work from home - Exclusively!

**Frontline is currently ONLY* hiring in these states: *AR, FL, GA, ID, MI, NC, SC, OH, TX, UT, & VA. Must reside in the U.S.**

*We have an Opening for our Blended Support Team -*
Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every day? At Frontline Call Center we embrace technology while providing first-class customer service. All from the comfort of your own home with benefits provided. If you feel that you would be a good fit for our team, please review further.

Job Description
As a Tech agent, you will be cross-trained to support multiple clients to resolve their customer service needs. This position entails handling inbound calls, emails, or chat for multiple accounts. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller's information and document inside the appropriate system.


  • Excellent verbal and written communication skills.
  • Ability to deal with upset customers and deescalate the situation.
  • Exceptional attention to detail and ability to multitask.
  • Ability to navigate through multiple systems with your computer.
  • Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.

Preferred Qualifications

  • Previous Call Center experience.
  • Customer Service Experience.
  • Experience in a high call volume environment.
  • Previous experience working remotely.
  • Technical Support Experience.

Job Requirements

  • Must be available to Train on weekdays.
  • Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
  • Must have open availability to work shifts inside the companies' hours of operations.
  • Attendance is vital!
  • A quiet place to work at home with a locking door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.

Tech Requirements

  • Dual Monitor
  • A high-quality USB headset for training and live calls.
  • A strong, reliable, and hardwired internet connection.
  • Minimum internet speeds of 20mbps download, 10mbps upload, and LESS than 50ms ping time are required!
  • A computer equipped with a fast processor and sufficient hard drive size. - Computer with AT LEAST 8Gb of Ram, Intel Core i3-7100 or AMD Ryzen 3 1200 or better CPU / Processor, an SSD (Solids State Drive), Windows 10 OS X, Malwarebytes

*Pay and Benefits*

  • Pay Rate: $13.00 hourly
  • Medical
  • Dental
  • Vision
  • 401k with Company Match
  • Benefits-eligible on the first of the month after 60 days of employment
  • Paid time Off

***Frontline Call Center is a W4 employer, we do NOT hire independent contractors***

Job Type: Full-time

Pay: $13.00 per hour


  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability

Work Location: Remote

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